Refund and Returns Policy

At PKSalt, we strive to ensure that our customers are satisfied with their purchases. However, if you are not entirely satisfied or receive a defective product, our return and refund policy outlines the steps to take for a smooth return or exchange process.

1. Eligibility for Returns

  • Eligible Products: All non-edible products are eligible for return.
  • Non-Eligible Products: Customized and edible products cannot be returned.
  • Condition: Products must be in new, unused condition, with good quality packaging as received.

To be eligible for a return, your item must be unused and in the same condition that you received it.

2. Return Time Frame

  • Returns must be requested within 14 days from the date of delivery.

3. Conditions for Returns

  • Items must be in their original condition and good quality packaging to qualify for a return.
  • Proof of purchase is required. Order number is mandatory, while an invoice is optional.

4. Refund Process

  • We offer full refunds for returned products, excluding shipping charges.
  • Refunds will be processed within 10-14 business days after receiving the returned product.

5. Shipping and Handling

  • For Defective or Incorrect Products: If the product is defective or not as described, PKSalt will cover return shipping costs.
  • For Change of Mind: If the return is due to a change of mind, the customer is responsible for return shipping costs.
  • Shipping Refund: Initial shipping fees are non-refundable, except in certain cases at the discretion of the case manager.
  • During special promotions, exclusive members may qualify for free returns on selected products.

6. Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us with evidence (photos and Videos) of the issue.

  • If the product is beyond repair or replacement, we will offer a refund, replacement, or store credit without requiring the item to be returned.

  • In some cases, you may receive an additional 10% discount voucher for future purchases depending on the situation.

7. Exchanges

  • We offer exchanges on selected products. Please reach out to confirm whether your item qualifies for an exchange.

8. Non-Returnable Items

  • Gift cards and customized or personalized products are non-returnable unless they are damaged or defective.

9. How to Initiate a Return

To initiate a return, please send an email to [email protected] with the following details:

  • Order number or invoice
  • Reason for the return
  • Proof of the defective item (if applicable)
  • For COD payments, please include your bank account number for the refund.
  • If requesting an exchange or replacement, please specify the desired product.

Returns Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

10. Customer Support

For any questions or concerns, please contact us at:

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